Frequently asked questions
Answers about orders, delivery, payments and returns. Still stuck? Contact us.
Orders
Go to My Account → Orders and open the order, or use Track order with your order number and email or mobile number. You will also get the courier tracking number by email and SMS when it ships.
Yes, until it ships. Open the order in My Account and choose Cancel order. If you paid online, the refund starts automatically.
Contact support before the order ships and we will update it for you.
Payments
UPI, credit and debit cards, netbanking and wallets through Razorpay, and cash on delivery on eligible orders.
Yes, for most pincodes and orders up to ₹20,000. A small handling fee applies and is shown at checkout.
Yes. Every order has a GST invoice, available to download from the order page and attached to your confirmation email.
Returns
Open the order in My Account, choose Return or replace next to the item, and pick a reason. We arrange a pickup within 2–4 working days.
Once the returned item reaches us and passes inspection, refunds to online payments take 5–7 working days.
Delivery
Usually 2–4 days within Gujarat and 4–7 days to the rest of India. The expected date is shown on the product page after you enter your pincode.
Delivery is free on orders above ₹999. Below that, a delivery charge is shown at checkout.